Financial Services Creatio, customer journey edition
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This documentation is valid for Creatio version 7.16.0. We recommend using the newest version of Creatio documentation.

Set up the Exchange Listener service on the side of Creatio

1.Make sure the ExchangeListenerService anonymous service is available at [Creatioapplication address]/0/ServiceModel/ExchangeListenerService.svc (Fig. 1).

Fig. 1 Example of a response from ExchangeListenerService

chapter_exchange_listener_creatio.png 

2.Set the needed system setting values. To do this:

a.Open the System Designer, e.g., by clicking btn_system_designer.png.

b.Click “System settings” in the “System setup” block.

c.Set the system setting values as follows:
ExchangeListenerServiceUri. The format of the system setting value: [the service address used at installation]/api/listeners.
The URL of the Exchange event processing service in Creatio. The format of the system setting value: [the anonymous ExchangeListenerService address]/NewEmail. For example, https://mycreatio.com/0/ServiceModel/ExchangeListenerService.svc/NewEmail.

3.On the feature toggle page, connect EmailIntegrationV2 and ExchangeListenerEnabled for all users.

Note

EmailIntegrationV2 is required for Creatio 7.16.1 and up.

4.Delete the mail synchronization triggers

To calculate the summary budgets:

a.Stop the mail synchronization triggers and run the below MSSQL script:

For Exchange:

Update QRTZ_TRIGGERS set TRIGGER_STATE = 'Paused' where JOB_GROUP = 'Exchange' and JOB_NAME like '%Emails%'

For IMAP:

Update QRTZ_TRIGGERS set TRIGGER_STATE = 'Paused' where JOB_GROUP = 'IMAP' and JOB_NAME like '%SyncImap%'

b.Restart the application, clear the Redis repository.

c.Run the below MSSQL query and make sure that the [QRTZ_TRIGGERS] database table contains a record with the “ExchangeListener” value in the [JOB_GROUP] column:

Select * from QRTZ_TRIGGERS where JOB_GROUP = 'ExchangeListener'

d.Check the synchronization operation.

e.Run the below MSSQL query and delete the strings with the “Exchange” value in the [JOB_GROUP] column and strings with the “Emails” in the [JOB_NAME] column value from the [QRTZ_TRIGGERS] database table:

For Exchange:

Delete from QRTZ_TRIGGERS where JOB_GROUP = 'Exchange' and JOB_NAME like '%Emails%'

For IMAP:

Delete from QRTZ_TRIGGERS where JOB_GROUP = 'IMAP' and JOB_NAME like '%SyncImap%'

5.Restart the website.

See also

Exchange Listener Service Diagnostics

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