Financial Services Creatio, customer journey edition
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This documentation is valid for Creatio version 7.16.0. We recommend using the newest version of Creatio documentation.

Phone integration setup

Creatio integrates with the Webitel phone integration service. Creatio users can make internal calls just using the headset without any additional software installation.

To use other phone integration services in Creatio, additional settings are needed.

Phone integration works in browsers that support WebRTC technology:

  • Google Chrome, the latest official version on the Creatio release date

  • Mozilla Firefox, the latest official version on the Creatio release date

  • Microsoft Internet Explorer 11 and up

  • Microsoft Edge

  • Apple Safari, the last official version on the Creatio release date

Contents

Available Webitel base phone integration settings

How to integrate with Oktell

How to integrate with Asterisk

How to integrate with Cisco Finesse

How to integrate with TAPI

How to integrate with CallWay

How to integrate with Infinity

How to integrate with Avaya

See also

The [Calls] section

Managing calls

Feature Comparison for supported phone systems

Creatio phone integration FAQ

Phone integration (development guide)

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