The call page consists of the field group containing general data, and several tabs.
General information about the call.
| From | Phone number from which the call was made. This is a non-editable field. |
| To | Phone number to which the call was made. This is a non-editable field. |
| Call direction | Indicates whether the call is incoming or outgoing. |
| Created by | User who receives an incoming call or makes an outgoing call. |
The [General information] tab contains information about the date and time of the call, results and information about system objects that the call is connected to.
| Start date | Start date and time of the call. This is a non-editable field. |
| End date | End date and time of the call. This is a non-editable field. |
| Contact | Individual with which the call is connected. The field is filled in with the name of the contact that has been identified by the system by the phone number. When you fill in the [Contact] field, the [Account] field will automatically be filled in with the name of the account specified on the contact page. This is a non-editable field. |
| Account | Company that the call is connected to. The field is filled in with the name of the account that has been identified by the system by the phone number. This is a non-editable field. |
| Redirected from agent | Employee user that transferred the call. This is a non-editable field. |
The [Timing details] tab contains information about duration and other timing details of the call.
| Duration | Call duration specified in seconds. This is a non-editable field. |
| Time to connection | Time taken to answer the phone, in seconds. This is a non-editable field. |
| Conversation time | Conversation duration excluding connection time, in seconds. This is a non-editable field. |
| On hold time | Time the call is on hold when transferring, in seconds. This is a non-editable field. |
The [Attachments and notes] tab
Additional information about the call.
Attachments
Use this detail to store files and links related to the call. For example, here you can attach a file with the recorded call.
Notes
The [Notes] detail is used to store additional text information about the call. You can edit and organize your lead notes on the detail. If you switch to another tab of the call page, the information on the [Notes] detail will be saved.
The [Feed] tab displays messages related to the invoice.
The section contains additional columns that are not displayed on the article page, but can be displayed in the section.
| Caption | Caption for the call. The caption is generated automatically. It consists of the values of the [Call direction] and [Start] fields: For example, “Incoming”: 12.02.2014 3:26 PM”. |
| Number | Subscriber telephone number who received or made the call. |
| Activity | Activity that the call is connected to. |
| Transferring number | Phone number from which the call was transferred to another number. |
| Number being transferred | Phone number that the call was transferred to. |
