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Version: 8.1All Creatio products

Chat access

To manage Facebook Messenger and WhatsApp chat channels in Creatio on-site:

  • Switch Creatio from HTTP to HTTPS. Learn more in a separate article: Switch a Creatio website from HTTP to HTTPS.
  • Set up access to the chat service at on the application server.
  • Set up an incoming connection to HTTPS protocol and protection by a valid certificate for the chat service on the application server.

To manage Telegram chat channels, make sure the application server has internet access.

If your Creatio application uses two-factor authentication, grant FacebookOmnichannelMessagingService, TelegramOmnichannelMessagingService, WhatsappOmnichannelMessagingService services access to incoming requests.

See also

Set up chat