Synchronize contacts and activities with Google

All Creatio products

Creatio 8.0 Atlas and later does not support contact synchronization with Google.

Set up the synchronization 

Before you synchronize Google contacts and calendars with Creatio, perform preliminary setup:

  1. Set up access to Google contacts and calendars for your Creatio account. Read more >>>
  2. Set up the automatic synchronization of Creatio with Google. Read more >>>

Step 1. Set up access to Google user account 

  1. Open your profile. For example, click the image in the top right → Your profile (Fig. 1).

    Fig. 1 Open the user profile
  2. Click Accounts in external resources on the profile page (Fig. 2). This opens a new page.

    Fig. 2 Accounts in external resources
  3. Click New → Google. This opens a new tab.

  4. Select the Google account that uses the corporate email.

  5. Grant Creatio access to calendars and contacts of your Google account.

Step 2. Specify the contact synchronization parameters 

View an example of synchronization setup in the Contacts section below.

  1. Open the Contacts section.

  2. Create a private tag to use for synchronization. For example, “Google synchronization.”

    Note. Only records that have private tags are synchronized. Creatio does not synchronize records that have public or corporate tags.

  3. Click ActionsSynchronize contactsSet up…. This opens the settings page. Take the following steps on the settings page:

    1. Select the Synchronize activities automatically checkbox and specify the synchronization period to synchronize activities automatically. Select the required date in the Synchronize from field to start synchronization from a specific date.

    2. Select the Synchronize contacts automatically checkbox and specify the synchronization period to synchronize contacts automatically.

    3. Select a tag in the Send all contacts with a tag from Creatio to Google field to synchronize contacts that have a specific tag.

  4. Click Save.

    Note. Creatio displays the date and time of the latest synchronization session on the setup page.

    As a result, Creatio will save both your Google account and the contact synchronization tag. The synchronization will be run automatically within the specified period.

    Note. You can configure synchronization with Google in the Activities section in the same manner. You do not need to specify the task synchronization tag in the synchronization settings of the Activities section.

Synchronize Creatio contacts with Google contacts 

Synchronization lets you add Google contacts to Creatio. Google synchronizes only Creatio contacts that have a private tag specified in the synchronization settings.

To run the synchronization for the first time:

  1. Open the Contacts section.

  2. Click ActionsSynchronize contactsSynchronize now.

    As a result of synchronization, a new “Creatio” group of contacts will be added to Gmail.

  3. Move the needed Gmail contacts to the “Creatio” group.

  4. Click Synchronize contactsSynchronize now again.

    As a result, Creatio will import Gmail contacts from the “Creatio” group and mark them with the private tag specified during the synchronization setup.

    Note. If you set up automatic synchronization, the process starts automatically.

    From this point on, the synchronization of Google and Creatio contacts is performed in both directions. Synchronization is run only for the records that have been changed or added since the last synchronization session.

    If a record is modified both in Gmail and Creatio, the most recent changes are used for the synchronization.

    If a record is deleted from Gmail or Creatio, the next synchronization does not delete it from Creatio or Gmail. In the first case, Creatio removes the tag from a deleted record. In the second case, Gmail excludes the record from the “Creatio” group.

Synchronize Creatio activities with Google calendar 

If you use both Creatio and Google calendars to schedule your activities, we recommend synchronizing the calendar data.

Before you synchronize Creatio calendar with Google, register Creatio in Google Workspace. Learn more in a separate article: Register Creatio application in Google Workspace.

To run the synchronization from Creatio, open the Activities section → ActionsSynchronize activitiesSynchronize now.

When you run this action, Creatio synchronizes activities with the calendar of the Google account specified in the synchronization settings. All Creatio activities that have the Show in calendar checkbox selected are synchronized. Synchronization is run by the Organizer field. If a meeting organizer does not have synchronization set up, the Organizer field is populated with the activity participant who runs the synchronization. If the collective task is created in Google, Creatio adds a collective task and populates its Participants detail with participants as part of synchronization. Only users whose emails on the Communication options detail and in the Google collective task match are added to the list of participants. The task is displayed for participants only after they synchronize their calendar with Google.

The changes are displayed in Google when the task organizer modifies the collective task added to Creatio via Google synchronization.

Note. Synchronization can also be run automatically within the period specified in the synchronization settings.