–
list of service contracts. Displays service contracts as a list of records.
All list columns are described below in the context of the service
contract page.The [Service contracts] section
Use the Service contracts section to determine the customer service requirements, manage your contracts and in-house service agreements. For each contract, you can define individual terms of service and view the statistics.
Views
The section contains several views:
• –
list of service contracts. Displays service contracts as a list of records.
All list columns are described below in the context of the service
contract page.
• 
–
service contract analytics. It displays charts, indicators and ratings
that can be used to analyze the service contracts. Read more
Service contract types
In the system, you can work with the following service contract types:
• SLA – service level agreement. This type is used to define the service parameters for the end users.
• OLA – operational level agreement. This type is used to indicate the internal service contracts of your company. For example, the agreements between the company departments or employee groups.
• UC – underpinning contract. This type identifies the agreements between your company and its suppliers.
Service contract by default
Apart from the contracts with the service consumers, this section must contain a contract that includes the minimum set of services. This contract can be used to obtain customer support service when no appropriate service contract found for a particular case. The default service contract created must be specified in the corresponding system setting.
Next in this chapter
The [Attachments and notes] tab
See also