The Configuration item page

The service configuration item page consists of the field group containing general data, and several tabs.

CI name	Name of the configuration item.
Category	Configuration item category, for example, “Peripherals” or “Software”.
Type	Configuration item type, for example, “Printer” or “Operating system”. A list of possible values for the field depends on the selected configuration item. Configuration item dependency type from the category is defined in the [CI types] lookup
Model	Model of the configuration item. A list of possible values for this field depends on the type of the selected configuration item. Configuration item model dependency on the category is defined in the [CI models] lookup.
Status	The current status of the configuration item, for example, “In use” or “Under maintenance”.
Inventory number	Configuration item inventory number defined by the company to manage infrastructure items.
Serial number	Serial number of the configuration item. It is specified by the manufacturer.

The [CI details] tab displays information related to the configuration item, including information about the users and configuration items components.

Owner	Name of the employee responsible for updating the information related to the selected configuration item.
Parent CI	Configuration item that includes the selected one. When you save the record, the current configuration item will be displayed on the [Components] detail selected in the configuration item field.
Purchased on	Date of configuration item purchase.
Warranty valid until	Expiry date of the configuration item warranty period.
Retired on	Date when the configuration item stopped being in use.

A list of the configuration item main users. For example, contacts, accounts or accounts' departments.

• [Contact] – add one or more configuration items users from the list of contacts.

• [Account] – add one or more configuration items users from the list of accounts.

If you select an account on the [Users] tab, the [Select departments] option will become available in the [Actions] button menu. Click option to open a window where you can select one ore more departments that use the configuration item.

A list of configuration items that are physically integrated in the infrastructure object. The detail displays names and inventory numbers of the configuration items.

If you click the [New] button, a lookup window will open, where you can select one or several configuration items that should be included into the set of components. When you save the page, the selected configuration item will be specified as the parent one for all the components added.

This tab contains a list of services and configuration items that have an effect on the current configuration item (affecting); and those services and configuration items whose working capacity depend on the working capacity of the current configuration item (depending). Use the data from the tab to design a service model.

A connection category ("Affecting" or "Depending") to a current service and its type (for example, depending service can use a current configuration item in its work or depend on the current configuration item) is specified for each connected service and configuration item.

When adding connection to the [Configuration items] or [Connected services] detail, inverse relation will be added automatically to the [Connected to] tab for the corresponding configuration unit or service. For example, for the "Email server" configuration item, a connection to the affecting "Internal network access" service has been specified. So, the [Connected to] tab of the "Internal network access" service will be filled in with the inverse relation of the "Email server" configuration item containing the "Installed on" type.

The inverse relation type is specified according to the "Object dependency type" lookup. Detailed information about the property details is provided in the “The [Lookups] section” chapter.

Incidents and service requests connected to the selected configuration item. This block displays information from the [Cases] section. To connect a case to a configuration item, fill in the [Configuration items] field of a case page.

If you click the [Add] button, a lookup window will open, where you can select one or several cases that should be connected to the configuration item.

Changes connected to the selected configuration item. It displays information from the [Changes] section. To connect a change to a configuration item, fill in the [Configuration items] detail on the [Classification] tab of the change page.

If you click the [New] button, a lookup window will open, where you can select one or several changes that should be connected to the configuration item.

Releases connected to the selected configuration item. It displays information from the [Releases] section. To connect a release to a configuration item, fill in the [Configuration items] detail on the [Release profile] tab of the release page.

If you click the [New] button, a lookup window will open, where you can select one or several releases that should be connected to the configuration item.

Use this detail to store files and links related to the configuration item. For example, user guide or a photo.

The detail is used to store additional text information about the configuration item. You can edit and organize the notes on the detail. If you switch to another tab of the configuration item page, the information on the [Notes] detail will be saved.