Feature comparison for supported phone systems

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Products
All Creatio products

The telephony features in Creatio vary depending on the connected phone system. By default, Creatio is integrated with Webitel. If necessary, you can connect a different system.

Below is a feature comparison table for different phone systems:

Phone system features

Phone systems that support TAPI

 

Cisco Finesse

 

Avaya

 

Webitel

 

Oktell

 

Infinity

 

Asterisk

 

CallWay

Search by caller ID

Note 1

+

+

+

+

+

+

+

Make outgoing calls

+

+

+

+

Note 2

+

Note 2

Note 3

Receive incoming calls

+

+

+

+

Note 4

+

-

Note 5

Place calls on hold, resume calls

+

+

+

+

+

+

+

+

End calls

+

+

+

+

+

+

+

+

Manage agent status

Note 6

+

+

+

+

+

-

+

Transfer calls

+

+

+

+

+

+

+

+

Save the information to Calls section

+

+

+

+

+

+

+

+

Call from browser

-

-

-

+

-

-

-

-

Replay calls

-

-

-

+

+

-

-

-

Telephone system versions

All phone systems that use

TAPI 2.X

Cisco Finesse 11.5+

AES v5.2-7

 

2.10+

X

13

 

Notes 

1 

Due to TAPI limitations, caller identification is unavailable for calls routed through UCCX while using CUCM.

2 

The user may have to respond to an incoming “system“ call to initiate an outgoing call from Creatio. The call flow depends on the software/hardware phone version/model.

3 

CallWay software phones are fully supported. If the agent uses a different IP or software phone, they will have to respond to an incoming “system“ call to initiate an outgoing call from Creatio.

4 

Not all software/hardware phones support this feature.

5 

Only CallWay software phones are fully supported.

6 

The following 2 statuses are available: “Ready” and "Do not disturb" (DND). Cisco is currently not supported.