Set up Telegram integration
Level: beginner
Set up Telegram integration to let contact center agents process messages sent to your Telegram chatbot in Creatio.
Create and set up a Telegram chatbot before configuring a Telegram channel in Creatio. Read more about creating and setting up bots in Telegram documentation.
To ensure the correct channel operation, make sure your Telegram bot is only used in a single resource. If you are not sure whether the bot is integrated with any other websites or applications, generate a new bot token before you set up the channel in Creatio.
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Click the button to open the System Designer.
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Click Chat settings.
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Click the button in the Channels list → “Telegram.” This will open a mini page with channel parameters.
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Fill out the channel parameters:
- Specify the token for your chatbot. The token is generated on Telegram's end.
- Select the chat queue that will process the messages that come via this channel.
- Select the expected channel message language. This will let the agents use quick reply templates in the customer language.
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Click Save.