Set up Telegram integration

Level: beginner

Set up Telegram integration to let contact center agents process messages sent to your Telegram chatbot in Creatio.

Create and set up a Telegram chatbot before configuring a Telegram channel in Creatio. Read more about creating and setting up bots in Telegram documentation.

To ensure the correct channel operation, make sure your Telegram bot is only used in a single resource. If you are not sure whether the bot is integrated with any other websites or applications, generate a new bot token before you set up the channel in Creatio.

1. Click the button to open the System Designer.

2. Click Chat settings.

3. Click the button in the Channels list → "Telegram." This will open a mini page with channel parameters.

4. Fill out the channel parameters:

   1. Specify the token for your chatbot. The token is generated on Telegram's end.
   2. Select the chat queue that will process the messages that come via this channel.
   3. Select the expected channel message language. This will let the agents use quick reply templates in the customer language.

5. Click Save.

   Fig. 1 Setting up a Telegram channel

   

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See also

Set up chat processing

Chat access

Set up Facebook Messenger integration

Set up WhatsApp integration

Work with chats