Corporate training
Service
Business User, No-Code Creator

Service Creatio functionality for end-users

This training is intended for starting end-users of Service Creatio. It will as well provide a complete overview of the system for partners and clients of Creatio who would like to receive an in- depth look at the complete functionality of Service Creatio Enterprise.

What to expect

Participants will receive basic knowledge of the Creatio platform, support ideology, as well as experience using the out-of-the-box support tools for resolving support issues or requests, both for internal and external support. It will cover the organization of support services, support engineers, as well as contact center agent

Course duration & format

The training takes place over 4 days with a total of 8 hours. In-person or online.

On demand
$2600*
English
8 hours
* Pricing does not include taxes and fees (such as Sales Taxes and VAT) prescribed by law
Module
Duration
Day 1: Creatio overview. Customer 360
Introduction to Creatio and Terminology
30 minutes
360° Customer View. Single Contact and Account Database
30 minutes
Service catalog management
30 minutes
Service Agreements
30 minutes
Case Management App
Case management app overview
2 hours
Day 3. Agent Desktop
Agent Desktop overview
30 minutes
Queue management
1.5 hour
Day 4. External users. Knowledge management.
External users overview
1 hour
Knowledge management app
1 hour