The [Knowledge base] section of the self-service portal
The knowledge base is an electronic repository of useful information that will be helpful for the users of the self-service portal while searching for a solution to the problem. For example, here you can find answers to the frequently asked questions, tips and instructions on how to resolve an incident.
Articles from the [Knowledge base] section, as well as comments on them in the “read-only” mode are displayed on the self-service portal from the main application. The portal user is able to click the "like" button and leave a comment on the articles.
Contents
See also