The [Configuration items] section

The Configuration items section is intended for managing information about the company's configuration items (CI) that must be kept operational to maintain the quality of service delivery. For example, here you can manage your catalogs for furniture, equipment, software, infrastructure items and other resources.

Views

This section contains several views:

   btn_com_list_view.png – list of configuration items. Displays configuration items as a list of records. All list columns are described below in the context of the configuration item page.

   btn_com_analytics.png – displays charts, numeric indicators and lists used to analyze configuration items. Read more 

Next in this chapter

   The Configuration item page

Common data

The [CI details] tab

The [Connected to] tab

The [History] tab

The [Attachments and notes] tab

The [Feed] tab

   Analytics in the [Configuration items] section