The integration between bpm’online and telephone networks enables making and receiving calls directly from the system interface.
To manage calls, use the [Calls] tab of the communication panel. The tab becomes available once you set up the integration with the telephony.
The history of all calls is stored in the [Calls] section that provides standard options for working with the information. In the section, you can search and group the stored data, and set up the section analytics.
Contents
• Telephony setup in bpm’online
Settings can be applied to Webitel base telephony
How to integrate with Asterisk
How to integrate with Cisco Finesse
How to integrate with Infinity