How to send bulk emails with your company's email address

If your recipients use MS Outlook, Hotmail, Gmail and other up-to-date mailing services, they can see in the sender's field that an email was sent from the Mandrill server on your behalf.

Note

In this case, the following text will be displayed in the sender field: “<johnbest@mail128-133.atl41.mandrillapp.com> on behalf of John Best <johnbest@gmail.com>”.

Such emails can be blocked by the spam filter of email providers and have a negative effect on your bulk email sending rate. You need to perform a special authentication for the server of your email domain for the sender's name to be displayed correctly. The following methods can be used for such authentication: Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM).

Emails sending is performed as follows: The Mandrill mailing service sends emails on behalf of your email domain. To avoid unauthorized bulk mail sending on your behalf, an authentication is performed. If the authentication is not performed, the mail clients add an “on behalf” note to the sender's email address. Authentication grants permission to the Mandrill service to send emails on your behalf.

The DKIM/SPF authentication is performed by adding special records to the DNS for your domain. Read more about the DKIM/SPF authentication here.

Attention!

Once you have configured SPF and DKIM settings with your mail domain, report this to bpm'online's technical support at support@bpmonline.com. You will receive an email to complete the authentication.