Use the bulk email stop functionality if you need to stop emails sending, for example, you have detected a mistake in the template after the bulk email start.
How to stop a bulk email before sending
You can stop a bulk email before sending for some time after the bulk email actually starts (10 seconds, by default). An email delay is included in the system for this purpose.
Note
You can only stop bulk emails that are set to start manually.
Note
You can modify the delay time in using the “Delay time before sending bulk email, seconds” system setting.
To stop a bulk email after it has started, click the [Stop bulk email] button and confirm the action. The bulk email start will be stopped and a notification will appear in the notification area. The bulk email will change to “Aborted”. You can start the bulk email later by clicking the [Start sending] button on the bulk email page.
How to stop a bulk email after sending starts.
The ability to stop bulk emails after sending has started depends on the number of the bulk email recipients. Bulk email sending is performed in batches. By default, the number of emails in a batch can not exceed more than 20,000 emails. If you have less than 20,000 recipients, the batch will be sent immediately after the delay time. If you have a large number of recipients in your bulk email, then the next batch will be terminated when the bulk email is aborted. It is not possible to stop email delivery for the batches that have already been sent.
To stop a bulk email after it has started, click the [Stop sending] button and confirm the action. The bulk email status will be changed to “Stopping”, but sending of the current batch will continue. After sending all emails in the current batch, the bulk email status will change to “Aborted”. A notification will appear in the notification area. You can start the bulk email later by clicking the [Start sending] button on the bulk email page. In this case, emails will be sent to those recipients to whom the emails from the current bulk email were not sent.
See also