Bpm’online ITIL service overview

Bpm’online ITIL service can be used to handle a large range of tasks. These tasks can be grouped into a number of functional blocks.

Bpm’online ITIL service uses Accounts and Contacts sections to maintain a common database of the company's customers, branches and employees. The application can be integrated with social networks, allowing you to populate the contact database with information. The features include duplicates search and merge, as well as advanced analytics tools.

•   The [Accounts] section

•   The [Contacts] section

The corporate social network is designed for any internal discussion about company-related matters and posting news. Also, bpm’online ITIL service provides convenient means for maintaining your work schedule, planning future appointments and tasks. The Activities and Feed sections are designed specifically for handling such tasks.

•   The [Activities] section

•   The [Feed] section

Managing releases and changes

Use the Releases section to store records regarding your work on updating products and configuration items. You can monitor the scheduled and the actual release dates on each stage and the working time required for the release, as well as keep track of new versions and analyze the implementation results.

Use the Changes section to schedule standard changes and implement urgent ones. This section is used to register all changes emerging from the IT infrastructure and affecting the services provided.

•   The [Releases] section

•   The [Changes] section

Managing knowledge

Here, you can store answers to the most frequently asked questions, excerpts from documents, company procedures and any other information that may be useful for work. The articles can be supplemented with files or links to web sources, consolidated in folders, and commented on.

•   The [Knowledge base] section