Creatio.ai FAQ
How does Creatio no-code platform integrate with Creatio.ai capabilities?
Creatio.ai is natively implemented within Creatio no-code platform, thus the platform lets you embed AI-driven capabilities directly into workflows and applications. You can create intelligent processes without writing code. Learn more: Develop Creatio.ai Sub-agent.
How does the credit-based pricing model for Creatio.ai work?
An AI Credit in Creatio.ai is a universal unit of AI usage consumption, charged at variable rates depending on the model and modality used. It is not a 1:1 replacement for the legacy AI Action unit — the same interaction can consume a different number of AI Credits depending on the LLM call, model, and content involved. For example, a single user request in Creatio.ai chat, such as summarizing a record, scoring a lead, or creating a personalized email, can consume more than one AI Credit if the AI Agent executes multiple LLM calls to complete the task, for example, retrieve CRM data, summarize, and generate a final response. Browsing without invoking an LLM does not consume an AI Credit.
Each Creatio.ai package has a specific number of AI Credits available yearly. If you run out of credits, you can negotiate moving to a higher package with customer success so you can use AI features without interruptions. Above 1 million credits, you are moved into the Freedom package for custom pricing. Learn more: Creatio composable pricing.
AI capabilities are included in the base license. Each platform license includes a one-time grant of 10 (Growth), 20 (Enterprise), or 30 (Unlimited) AI Credits per user. Creatio.ai has no hidden fees.
How does Creatio ensure the data privacy of customer data to make sure that data is not shared with third-party LLMs?
Creatio.ai architecture ensures that customer data is not stored by the LLM provider or somewhere beyond Creatio. This means that neither the LLM provider nor Creatio uses customer data for training. Furthermore, Creatio employees do not have access to customer data or their dialogues with Creatio.ai, and Creatio.ai assists with compliance regarding user access rights and restrictions. Learn more: Data privacy in Creatio.ai.
Can I connect Creatio.ai on-site?
You can as long as you link your own OpenAI models deployed in Azure AI or directly in OpenAI. Learn more: Deploy Creatio.ai on-site.
Can I configure Creatio.ai for access by specific people only?
Yes. To do this, grant permissions to the system operation that controls Creatio.ai access:
- For version 8.2.0 and earlier, use "Can run Copilot" ("CanRunCopilot" code)
- For version 8.2.1 and later, use "Can run Creatio.ai" ("CanRunCreatioAI" code)
Learn more: System operation permissions.
Can I edit or modify Sub-agents?
Yes, you can edit and create your own Sub-agents without any limitations.
Can I process system level data using Creatio.ai?
You can work with system-level data such as setting values, current user information, available business processes, etc., using our low-code tools. Learn more: Creatio.ai (developer documentation).
What type of system performance can be expected with Creatio.ai usage? Will there be any additional impact on performance once it begins to be utilized widely?
Creatio.ai has no impact on the Creatio platform or its performance.
Can I use Sub-agents in Creatio Mobile?
Yes, however Creatio Mobile has certain limitations:
- The mobile app does not support displaying web UI elements to the user. This includes dialog messages, web pages, and any other UI components that require user interaction with the UI. As such, skills that rely on these elements will not function in the mobile app.
- While business processes can be executed, they must be limited to backend logic only. If a process includes interactive elements, it will not work in the mobile app. However, if the business process consists solely of data processing and requires no user interaction, it will run correctly, and the skill will function as intended.
See also
Sub-agent development recommendations
Creatio.ai (developer documentation)