Marketing email functionality usage policy
Creatio marketing email functionality uses third party software.
The following usage policies apply to the product.
Email content design
Using the Email Designer, you agree not to do the following:
- Directly or indirectly: reverse engineer, decompile, disassemble, or otherwise attempt to access the source code of the Email Designer, or underlying structure, ideas, or algorithms of the Email Designer or any software, documentation, or data related to the Email Designer; modify, translate, or create derivative works based on the Email Designer, or copy, distribute, pledge, assign, or otherwise transfer or encumber rights to the Email Designer; rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make the Email Designer available to any person, including on or in connection with the use of Email Designer for timesharing or service bureau purposes, software as a service, cloud or other technology or service; or otherwise for the benefit of a third party.
- Remove or alter the Email Designer trademarks, or any trademark, copyright or other proprietary notices, legends, symbols or labels in the Email Designer.
- Display or integrate any advertisements on the Email Designer.
- Use the Email Designer in connection with sending unsolicited email messages, also known as spamming.
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
- Distribute or disseminate any information or materials that are inappropriate, profane, defamatory, obscene, indecent, unlawful or injurious, or contain, transmit or activate any Harmful Code.
- Use the Email Designer to upload, or otherwise make available, files that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright, trademark or privacy laws unless You own or control the rights thereto or has received all necessary consent to do the same.
- Use any material or information, including images or photographs, that are made available through the Email Designer in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any third party.
- Input, upload, transmit or otherwise provide to or through the Email Designer, any information or materials that are unlawful or injurious, or contain, transmit or activate any Harmful Code.
- Damage, destroy, disrupt, disable, impair, interfere with or otherwise impede or harm in any manner the Email Designer, in whole or in part.
- Falsify or delete any copyright management information, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of the Email Designer or other material contained in a file that is uploaded.
- Violate any applicable laws or regulations; or otherwise access or use the Email Designer and materials contained in it beyond the scope of the authorization granted in your Agreement with Creatio.
Sending bulk emails
By sending marketing emails from Creatio you agree to the following:
- Be responsible for ensuring that your marketing email campaigns comply with all applicable laws and regulations of any country to which you send emails through Creatio, including but not limited to the CAN-SPAM Act, CASL, and GDPR. This includes obtaining necessary consents, providing clear opt-out mechanisms, and accurately labeling commercial emails.
- Be solely responsible for monitoring, analyzing, and implementing measures to maintain and improve the deliverability of emails sent through Creatio. This includes, but is not limited to, following best practices for email marketing, such as avoiding spam traps, maintaining a clean sender reputation, and obtaining necessary consents.
- Acknowledge that Creatio and its employees do not provide on-demand consulting services for email deliverability optimization. Creatio is not obligated to provide specific advice or recommendations for improving email deliverability. Creatio provides guidelines and recommendations for email deliverability, which can be found in the Email guidelines. However, you are ultimately responsible for adhering to these guidelines and ensuring the success of your email campaigns.