Service Creatio, enterprise edition
This documentation is valid for Creatio version 7.16.0. We recommend using the newest version of Creatio documentation.

Case resolution notification setup

When a case is assigned the “Resolved“ status, the user will receive an email asking to evaluate the quality of processing. If no evaluation is received, an additional evaluation request will be sent. You can manage the response waiting time before sending additional evaluation request using the [Number of waiting days to reevaluate resolved case] system setting.

To ensure a proper quality evaluation emailing, set up the link of Creatio website that will be used for gathering user feedback. Populate the [Default value] field of the [Website URL]  system setting with the site URL used for Creatio access, for example

See also

Configuring shared mailbox

How to calculate response and resolution time

Video tutorials

Application processing

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