Service Creatio, enterprise edition

The [Changes] section

The Changes section is used to register all changes emerging from the IT infrastructure and affecting the services provided. Use this section to classify the changes by source or goal, track changes implementation and define the final information about actual working hours.


The section has several views:

  • btn_com_list_view.png – list of changes. It displays changes as a list of records. All list columns are described below in the context of the change page.

  • btn_com_analytics.png – change analytics. It displays charts, indicators and ratings that can be used to analyze the changes. Read more >>> 


Change page

Common data

The [Classification] tab

The [Execution] tab

The [Attachments and notes] tab

The [Feed] tab

Analytics in the [Changes] section

How to use a service model to estimate risks when making changes to the IT infrastructure

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