The Process Designer workspace is designed for creating and editing business processes. The workspace (Fig. 1) contains all elements required to create a process.
Save – saves the business process.
Run – runs the currently open business process.
Cancel – discards unsaved changes.
The Actions menu of the Process Designer contains the following commands:
Source code – opens the source code of the business process.
View Metadata – opens the metadata of the business process.
Copy diagram – creates a copy of the business process in the Process library section.
Export Metadata – downloads the metadata of the current process as an .md file.
Process Log – opens the Process log section in a new browser tab.
Save current version – saves the current version of the business process. For example, if you have several versions of a business process, this command will save the one with which you are working.
Set as actual version – sets the current version of the business process as actual. Whenever you run a business process, you always run the “actual version” version of this process.
Process parameters – opens the list of process parameters.
– opens the process settings in the element setup area.
– opens this help on the Academy.
– searches the current diagram for process elements by name.
The search function in the Process Designer simplifies navigation and switching between the diagram elements during the business process setup and configuration. The search is done by the element name or code.
To open the search field (Fig. 1), click the button or press Ctrl+F on your keyboard.
Enter the searched text in the search string and press Enter. The number of found process elements will be displayed on the right side of the field (Fig. 2).
Use the buttons to toggle between the found elements on the diagram. You can go to the next element by pressing the Enter or F3 keyboard keys. To go back to the previously found element, press Shift+F3 on your keyboard (Fig. 3).
All found process elements are highlighted with a frame. Additionally, the currently selected element will be highlighted in orange (Fig. 4).
The setup area will open for the currently selected element.
Press Esc to hide the search field.
The Process Designer working area is where you design the process diagram. You can add process elements on the working area in two ways:
Drag an element from the element area
Drag an element from any element on the diagram. This will add the corresponding new element, connected to the previously selected element with a sequence flow.
The process element toolbar contains a list of basic process elements that you can use to create business processes. Drag process elements from the toolbar to the working area to add them to your business process.
Basic process elements available on the process element area:
Use the element setup area (4) to specify parameter values for processes and process elements. The list of available parameters depends on the type of the currently selected element.
In the base mode, the element setup area contains the main element parameters and the fields for connecting them with other Creatio records. The list of fields in the base mode is different for different elements and is covered separately in each element description.
In the advanced mode, the element setup area contains additional parameters and connections with system records
To access the advanced mode, click the button in the element setup area and select the Advanced mode menu command (Fig. 1).
The following parameters are available in the advanced mode:
Code – the internal name of a business process element containing a combination of Latin letters and numbers. Creatio uses it to identify the business process element. The default code is generated automatically, but you can edit it. The code cannot contain any special characters.
Enable logging – enables process execution in the Process log section.
Serialize in DB – saves parameter values for the running process in the database. Serialization is used for long processes. For example, if a new activity is created in the process and should be completed only after a certain time, all process parameters will be saved and the process can be resumed any time, even when you log out of the system.
Run following elements in the background – determines how the next elements in the process flow are performed - whether they pop up to the process user or wait until the user activates them.
If the Run following elements in the background checkbox is cleared for a process element, any user actions that are connected to the element's outgoing flows will open their edit pages (e.g., edit page, pre-configured page, or user dialog page) immediately, when the corresponding element activates in the process flow. For example, if the Open edit page element follows an element with the Run following elements in the background checkbox cleared, the corresponding page will immediately open for the corresponding user.
If the Run following elements in the background checkbox is selected for a process element, any user actions that are connected to the element's outgoing flows will appear on the Business process tasks tab of the communication panel. Such tasks though will not actively perform any logic (such as opening pages, etc.) until the user clicks them on the Business process tasks tab. All system actions connected to the element will be executed in the background without displaying the loading mask, to avoid user waiting for the process to finish. For example, if the Open edit page element follows an element with the Run following elements in the background checkbox cleared, a new business process task will display on the user communication panel. If the Open edit page element is followed by the System actions group elements that require complicated calculation and a long time, all calculations will be performed in the background without displaying the loading mask. This may cause business process delay issues, for example, if the user responsible for performing the user action is not currently logged in to Creatio.
The Run following elements in the background checkbox is available for the following elements:
All elements in the User actions group
All elements from the Start events group except for the Start timer element. By default, the checkbox is selected for the Signal start event.
The checkbox is selected and grayed-out for the Wait for signal and Wait for timer intermediate events.
The process element context menu contains a list of elements that can be added to the diagram after the currently selected element.
– changе the current element’s type. For more information on changing an element type, see “Changing the type of a process element” article
– delete the current element.
– connect the current element to another element with an outgoing flow.
The zoom toolbar enables users to zoom and pan the process diagram as well was restore the default zoom level and alignment (Fig. 1).
A business process has a number of properties available on the Settings tab of the process setup area (Fig. 1). To open the business process setup area, click anywhere on the working area of the Process Designer.
Caption – the title of the business process displayed in the system interface. The caption is displayed at the top of the setup page and at the top of the working area.
Code – the internal name of the business process used by Creatio to identify it. The default code is generated automatically, but you can edit it. The code can only contain Latin characters and numbers and cannot contain any special characters.
Version – current version of the process. The field is grayed out. It will be populated automatically when a new process version is saved.
Tag – tags used to filter and identify processes. If the process is marked with the “Business Process” tag, it becomes available in the Process library section.
Process description – additional information about the process.
Package – the package that contains the process schema.
Maximum number of repetitions – a limit for how many times an element can be repeatedly executed within a single process instance. The purpose of this setting is to avoid infinite process looping. If the limit is reached on any element, the process will automatically stop.
Process instance caption – specify the title that instances of this process will have. The business process instance titles are displayed in the Business process tasks tab of the communication panel. By default, this property contains the #Process name# system variable. Consider adding the process parameter values and/or text generated via a Formula element to make the process notifications more informative. For example, an invoicing process instance can have the actual number of invoice in its title: "Processing of invoice No. " + #Read invoice data.First item of the resulting collection.Number#. As a result, business process notifications will show the actual number of the invoice in processing (Fig. 2).
Active – this property is always grayed out. To deactivate and activate processes, use the actions of the Process library section.
Enable logging – enables process execution in the Process log section.
Serialize in DB – saves parameter values for the running process in the database. Serialization is used for long processes. For example, if a new activity is created in the process and should be completed only after a certain period of time, all process parameters will be saved and the process can be resumed any time, even when you log out of the system.
If you clear the Serialize in DB checkbox, the process parameters will be saved, but not in the database.
Actual version – indicates whether the current process version is used for running new instances of this process. The checkbox is available on the process properties page.
Use system security context – manages security context for executing business process logic implemented in the Script task process elements. If the checkbox is selected, the Script task element will be executed in the security context of the “system user” – user account specified in the System operations user system setting. The Use system security context checkbox is selected by default for all new business processes. This enables using the same code without any additional UserConnection operations for processes intended both for the regular Creatio users and for portal users.
Process version control in Creatio ensures that business process revisions and updates do not disrupt any process instances that are in progress. It enables seamless updates to business processes and easy switching between the existing process versions.
A new process version is saved every time the process schema is modified. The new version automatically replaces previous versions of this process in all places where this process schema is used (e.g. sub-processes). However, all unfinished instances of this process continue to work according to the version they were launched in.
Whenever a process is saved, Creatio will check:
Whether there are running instances of the process
If the process package is available for editing
If the process is being exported
If the process package is uneditable, Cratio will ask if you want to save the new version of the business process. After confirmation, the new version will be saved in the package specified in the Current package system setting.
If there are running instances of the process or if the business process schema has been exported, Creatio will ask if you want to create a new version of the schema. If you choose not to, Creatio will save the process in the existing schema.
To view the version of a business process, select the process, click the Properties button and go to the Process versions tab.
If there is no need to create several process versions, you can save the performed changes in the current process version. Though if there are any process instances in progress, they might be stopped during saving the changes.