Monitoring processes

View process execution data

All Creatio products

Regular process monitoring allows you to analyze employee productivity and to track "bottlenecks" in diagrams for optimization.

All history of business processes is kept in the Process log section. The section is designed for managing the business processes that have been initiated (process instances).

A business process can be started several times by different users at different times. A new “process instance” is created on each launch of the process. Each instance of the process corresponds to a record in the Process log section. Records appear in the section automatically, each time a business process starts. Information about each instance displays as a separate log record. The process log records cannot be edited.

Note. To access the Process log, a user requires permission for the following system operation: “Access to “Process log” section” (CanManageProcessLogSection). Learn more about using system operations in the “Set up system operation permissions” article.

View a process history 

Once a business process is initiated, information about the process instance is saved in the Process log section. The log record page contains the name of the employee who initiated the process, the status of the process instance (“Running” or “Completed”), and a list of the activated process steps.

To view process history:

  1. Click btn_system_designer.png to open the System Designer.

  2. Under Processes, click Process log.

  3. Select a business process and click Open (Fig. 1).

    Fig. 1 – Selecting a process
    Select a process   

As a result, a process log page opens, with the process execution history (Fig. 2).

Fig. 2 – View the process execution history
View log   

Archiving process log records 

To speed up the process log, Creatio automatically archives completed and canceled processes that remain in the Process log section list for more than a set period. The default archiving period is 30 days.

Note. Use the “Process log archiving period (days)” (ProcessLogArchivingPeriod) system setting to change the period for the process records to display in the Process log section before they are automatically archived.

The data of the archived process instances remain available in the archive, including record history and connections to other system objects.

To view the data, select the “Archived” checkbox in the filter area of the Process log section.

To avoid increasing the number of database tables and overloading the system, Creatio automatically clears the archived records that users do not need anymore.

You can manage the archive operations using the Settings action (Fig. 3).

Fig. 3 The Settings option in the Process log section
Log archiving

The Settings action opens the list of system settings for managing process log maintenance (the settings located in the Process log folder in the System settings section). These system settings enable you to manage:

  • How long the process instances in the “Error” state stay active in the process log.
  • How often the log records for completed and canceled processes are archived.
  • How long the archived records are stored.

More information is available in the “Manage system settings” article.