Pricing model and its caps
Creatio pricing model lets you select one of multiple subscription plans: Growth, Enterprise, or Unlimited. These plans provide different levels of functionality and resources. You can view the full list of levels in the current price list here: Creatio pricing.
The subscription plans offer tiered access to features and resources, designed to accommodate varying business needs. Specifically, the plans provide the following:
- Features. For example, the ability to use single sign-on. Only Enterprise and Unlimited customers can use it.
- Resources. These are mostly connected to server capabilities. For example, drive space usage and the number of executed business process elements.
The cap on resources is soft. This means when you reach it, Creatio does not block anything immediately. Instead, we talk to you about changing the subscription plan or purchasing an addon, such as additional drive space.
You can monitor server resource consumption in the Subscriptions section of the Application Hub. The feature is available for beta testing. To gain access to the section, contact Creatio support. If you have any feedback, contact us at: beta@creatio.com. All feedback is appreciated.
All services you can use as part of your Creatio experience can be divided into the following groups:
- Account level services. These are not limited on the level of a specific environment and are applied to your entire organization. For example, data stored for every separate environment can have varied size, but total size of data stored for all environments has a cap.
- Environment level services. These are applied to every specific environment. For example, if you have Growth subscription plan and alphabusiness and pre-alphabusiness websites, you can execute up to 50000 process elements per month for each environment.
Resource management
Total Database storage size
Account level service. Covers records that are displayed in all out-of-the-box and custom Creatio sections, lookup records, logs of executed business processes, etc. Comprises total size of your environment databases. This includes both data and indexes. Excludes the technical space that the database reserves and some specific Creatio technical tables. Measured in megabytes.
The cap depends on the following parameters:
- subscription plan
- number of active full user licenses
- purchased add-ons
For example, you have 30 Studio Growth licenses and no add-ons. In this case, the available data storage size is 1 Gb * 30 licenses = 30 Gb total.
Alternatively, you have 50 Studio Enterprise license and an add-on for 40 Gbs. In this case, the available data storage size is 2 Gb * 50 licenses + 40 from add-ons = 140 Gbs total.
The cap is not bound to data of any specific user but rather to the total size of your data storage. One user can create data that takes up 3 Gb and another one data that takes up 15 Mb.
Total attachment storage size
Account level service. Covers files that are attached to records in both out-of-the-box and custom Creatio sections. Comprises total size of all files that are stored in external file storage, such as AWS S3, Azure Blob, in Creatio Cloud for all your environments. Measured in megabytes
If you store your files in database instead of external file storage, the attachment file storage usage is 0, and data storage consumption is higher because files are taken into account during data storage size calculation.
The cap depends on the following parameters:
- subscription plan
- number of active full user licenses
- purchased add-ons
For example, you have 30 Studio Growth licenses and no add-ons. In this case, the available attachment storage size is 1 Gb * 30 licenses = 30 Gb total.
Alternatively, you have 50 Studio Enterprise licenses and an add-on for 40 Gbs.In this case, the available data storage size is 2 Gb * 50 licenses + 40 from add-ons = 140 Gbs total.
The cap is not bound to data of any specific user but rather to the total size of your data storage. One user can create data that takes up 3 Gb and another one data that takes up 15 Mb.
Number of environments
Account level service. Comprises the number of your environments in Creatio Cloud. Takes into account only environments that have production, pre-production, and development types.
The cap depends on the pricing plan.
Monthly business process executed
Environment level service. Comprises the number of custom business process elements that were executed. Custom means business processes that were created by you from scratch or a new version of an out-of-the-box process that you created. Out-of-the-box business processes that were not replaced using a custom new version are not taken into account. Includes processes launched by all internal and external users.
Usage refresh term is 1 month. The number is reset to 0 every first day of the month.
The cap is applied only to customers that have Growth plan and has fixed value of 50000 executed elements.
The service has no add-ons. If you want to use more elements, upgrade your subscription plan.
Daily OData REST API calls
Environment level service. Comprises the number of API requests made to both OData 4 and 3, i.e., "/OData" or "/EntityDataService." For batch queries, every operation inside the batch body is calculated as a separate request.
Usage refresh term is 1 day. The number is reset to zero every day at 0:00 AM UTC.
The cap is applied only to customers that have Growth plan and depends on the number of full user licenses. One full user license provides you with 10000 API calls.
For example, you have 50 Studio Growth licenses. In this case, the number of available daily OData API calls is 50 * 10 000 = 500000 total.
The service has no add-ons. If you want to use more calls, upgrade your subscription plan.
The cap is not applied to specific users. Any user can make any number of API calls.
Daily webhook service calls
Environment level service. Comprises the number of API requests made to the Creatio webhook service.
Usage refresh term is 1 day. The number is reset to zero every day at 0:00 AM UTC.
The cap is applied only to customers that have Growth plan and depends on the number of full user licenses. One full user license provides you with 10000 calls.
For example, you have 50 Studio Growth licenses. In this case, the number of available daily webhook service calls is 50 * 10 000 = 500000 total.
The service has no add-ons. If you want to use more calls, upgrade your subscription plan.
The cap is not applied to specific users. Any user can make any number of calls.
Daily custom web service calls
Environment level service. Comprises the number of API requests made to custom web services developed by you using C# code. Both authorized and anonymous web services are taken into account.
Usage refresh term is 1 day. The number is reset to zero every day at 0:00 AM UTC.
The cap is applied only to customers that have Growth plan and depends on the number of full user licenses. One full user license provides you with 10000 calls.
For example, you have 50 Studio Growth licenses. In this case, the number of available daily custom web service calls is 50 * 10 000 = 500000 total.
The service has no add-ons. If you want to use more calls, upgrade your subscription plan.
The cap is not applied to specific users. Any user can make any number of calls.
Number of functional and organizational roles
Environment level service. Comprises functional and organizational roles that are included in both All employees and All external users branches. The following roles are excluded from the calculation:
Functional roles:
- Studio
- Administrator
- Developer
- All employees
- All external users
- Administrator for the organization on the portal
Organizational roles:
- System administrator
- All employees
- All external users
The cap is applied only to customers that have Growth plan and has a fixed value of 50 organizational and functional roles.
The service has no add-ons. If you want to use more roles, upgrade your subscription plan.