1.1 Financial Services Creatio release notes
At Creatio, we are committed to empowering our customers with industry-leading product innovations for workflow automation, no-code development, and modern CRM. Today we are advancing new forms of innovation with Financial Services Creatio version 1.1, featuring the following new capabilities and enhancements.
A comprehensive overview of technical changes and enhancements can be found in the 1.1 Financial Services Creatio changelog.
The update guide for the on-site applications is available in a separate article.
Key updates
Household management. You can now group multiple contacts into a single household unit based on family or shared living arrangements. The new Households section provides centralized access to household data, improving visibility across customer relationships and enabling more personalized financial services.
Underwriting. You can now perform underwriting with greater visibility, automation, and control by using underwriting evaluations in application processing. This includes dedicated underwriting workspace, credit report management, and automatic and manual underwriting checks. This release also includes a new Underwriting rules section for configuration.
Customer life events. It is now possible to capture customer life events, for example, marriage, divorce, or educational milestones, directly in the contact profile. This lets you maintain accurate customer records and make better-informed decisions. Selected events might trigger Creatio.ai to generate insights or alerts, enabling timely actions such as risk identification or personalized service recommendations.
Loan management. It is now possible to manage loans with full visibility and control using the overhauled Loans section. It now supports common loan types including unsecured personal loans, credit cards, lines of credit, and auto loans, with dedicated field sets and dynamic form behavior. You can view repayment terms, track installment schedules, monitor credit limit changes, and manage linked cards and applications within a structured, product-specific interface.
Card management. It is now possible to manage retail card products in a structured way using the overhauled Cards section. It includes product-specific form behavior for debit and credit cards. For debit cards, you can manage account-linked limits and balances while credit cards display loan data, rewards, and available credit information. The UI also supports linked bank accounts, transactions, and related cards.
Bank account management. You can now manage retail banking products accurately and efficiently using the overhauled Bank accounts section. It provides dedicated form layouts for supported account types. For certificates of deposit, checking, savings and money market accounts, the form now displays product-specific fields, for example, interest rates, term lengths, overdraft settings, and debit card options. You can also view linked cards and transaction histories within each account record.
AI insights and alerts. You can now view timely insights and alerts based on customer behavior, transactions, and interactions via a set of built-in AI Skills. These insights appear automatically on the contact profile to support risk monitoring and proactive engagement.
Evaluation management improvements. You can now evaluate customers with more transparency, automation, and reusability across all Financial service solutions. The following aspects were improved:
- Automatic contact status updates. Contact verification status and risk score now updated automatically based on evaluation outcomes, ensuring KYC data remains consistent and up to date.
- Improved evaluation tracking. Evaluation records now include fields for purpose and deactivation reason, enhancing traceability and supporting audit readiness.
- Automated evaluation expiry. Evaluations are now deactivated automatically upon reaching their due date, with corresponding updates to the contact's verification status.
- Evaluation reuse across applications. Existing active KYC evaluations are reused in new applications automatically to avoid duplication and ensure consistency.
Loan service processes. You can now manage existing credit products more efficiently using the new "Launch credit card limit change," "Credit card loan closure," and "Line of credit loan closure" business processes.
Credit application processes. You can now manage retail credit products quickly and easily using the new "Auto loans," "Credit cards," "Lines of credit," "Unsecured personal loans" loan types. Each type includes all essential stages to support end-to-end credit onboarding.