Introduction to AI Skill development
In Creatio AI, an AI Skill represents a comprehensive, end-to-end AI-enabled task that can be executed for a user. It serves as the way for Creatio AI to acquire new AI capabilities. AI Skills empower users to achieve complex tasks without the need to execute each step manually. They provide a structured and efficient approach to task completion, enhancing the overall user experience. AI Skills can be based on three patterns of AI: prescriptive AI, generative AI, and agentic AI.
The AI Skill mode, specified by the Usage mode property, determines how it is used. The options for using AI Skills are as follows:
- Interactive Creatio AI conversations, i.e., the Usage mode property is set to "Chat." No-code tools required.
- Directly on the system level, i.e., the Usage mode property is set to "API." Both no-code and low-code tools required.
This article covers the configuration and usage of AI Skills in interactive AI conversations. Learn more about configuring AI Skills on the system level: Handle system-level data using Creatio AI (developer documentation).
AI Skills contain the following components:
- Prompt. The prompt serves as the initial instruction for the LLM (Large Language Model), clearly defining the task the user wants to accomplish. Prompts must be concise, informative, and tailored to the specific AI Skill.
- Actions. These actions outline the individual steps or actions required to fulfill the AI Skill. They provide a structured approach to achieving the user's objective. Actions are available only for AI Skills that have "Chat" mode.
In Creatio AI, actions represent the fundamental building blocks for agentic AI behavior by automating tasks and executing user AI Skills. They are the individual functions or operations that Creatio AI can invoke within the Creatio platform to achieve a specific goal. They can be individual tasks or more complex end-to-end, multi-step workflows. You can configure actions without coding using the Business Process Designer. Learn more: BPM tools.
Actions are executed by Creatio AI following the instructions provided by the prompt and goal actions associated with an AI Skill. Creatio AI utilizes its understanding of the AI Skill context and the user objective to select the appropriate actions and sequence them correctly. For example, generate articles for a knowledge base to assist users with common queries or create catchy and contextually relevant captions for social media posts.