Creatio AI FAQ
How does Creatio no-code platform integrate with Creatio AI capabilities?
Creatio no-code platform lets you embed AI-driven capabilities directly into workflows and applications. You can create intelligent processes without writing code. Learn more: Develop Creatio AI Skill.
How does the token-based pricing model for Creatio AI work?
The token-based model assigns a token value to each AI task. Usage is tracked in real time. This lets you scale AI adoption while maintaining cost transparency. Token allocation varies by edition, with the Growth, Enterprise, and Unlimited plans offering 100,000, 200,000, and 300,000 tokens per user, respectively. You can purchase additional token packages on a pay-as-you-go basis so that you can use AI features without interruption. Learn more: Creatio composable pricing. Track token consumption, set thresholds, and manage usage effectively in the AI Command Center.
AI capabilities are included in the base license. Creatio AI has no hidden fees.
How does Creatio ensure the data privacy of customer data to make sure that data is not shared with third-party LLMs?
Creatio AI architecture ensures that customer data is not stored by the LLM provider or somewhere beyond Creatio. This means that neither the LLM provider nor Creatio uses customer data for training. Furthermore, Creatio employees do not have access to customer data or their dialogues with Creatio AI, and Creatio AI assists with compliance regarding user access rights and restrictions.
Can I configure Creatio AI for access by specific people only?
Yes. To do this, grant permissions to the "Can run Copilot" ("CanRunCopilot" code) system operation to the users that must have access to Creatio AI. Learn more: System operation permissions.
Can I edit or modify AI Skills?
Yes, you can edit and create your own AI Skills without any limitations.
What are tokens?
Tokens are units of text that represent chunks of words, characters, or symbols that a language model, like GPT, processes when interpreting input and generating output.
What determines the number of tokens used by Creatio AI for AI Skill execution?
The number of tokens used depends on the following factors: the length of your dialogue with Creatio AI, the amount of information passed to the model, the prompt size, the number of executed actions, and more.
How many tokens can be used on a single AI Skill?
View examples of how many tokens an AI Skill can use in the table below.
Small AI Skill | Medium AI Skill | Large AI Skill |
Create vacation request. Handles vacation requests by checking whether it is sick leave, determining vacation dates, verifying available dates, and creating the request if sufficient days are available. The skill confirms the action with the user and checks for satisfaction afterwards. | Meeting preparation. Prepares a user for the meeting by gathering information on the last 5 meetings, generating a plan, confirming details with the user, scheduling the next meeting, and adding past participants if approved. | Search product of the product description. Helps the user to find data by using search parameters, processing the user request, searching the platform, displaying results, and adding confirmed items to cart in specified quantities. |
5800 tokens | 11500 tokens | 19000 tokens |
Why does a single question use so many tokens?
Creatio AI might perform additional actions beyond the messages generated by the user in the chat. For example, if you ask Creatio AI to create an email draft, Creatio AI takes the following steps:
- Search for available skills.
- Read the skill prompt and available actions.
- Read data from the page.
- Check system settings to confirm that the message can be sent.
- Generate a draft message and display it in the chat. This is the only visible step.
- Perform additional actions, such as opening a page, etc.
While Steps 1-4 are not visible in they UI, they also consume tokens.
Which table stores information about used tokens?
The CopilotRequestEnt database table lets you track the number of tokens spent on a request. However, one chat message does not always equal one request to the LLM.
How is the number of tokens used counted?
As a rule of thumb, one token generally corresponds to approximately 4 characters of a common English text. Learn more about tokenization: Understand tokens (official Microsoft documentation), Tokenizer (official OpenAI documentation).
Can I process system level data using Creatio AI?
Yes. This requires low-code tools. Learn more: Creatio AI (developer documentation).
What type of system performance can be expected with Creatio AI usage? Will there be any additional impact on performance once it begins to be utilized widely?
Creatio AI has no impact on the Creatio platform or its performance.