Version: 8.2

Feature comparison for supported WhatsApp integration options

Level: beginner

Creatio offers both out-of-the-box WhatsApp integration and Marketplace extensions to facilitate this integration. This article delves into the key differences between these approaches, helping you make an informed decision about the best solution for your specific needs.

View feature comparison for supported WhatsApp integration options in the table below.

Out-of-the-box integration	Ada AI Chatbot	Beesender Chat Master	Cooby WhatsApp Integration
Developer
Creatio	Creatio	Aimaras	Cooby
WhatsApp account type
Business account	Business account	Business account	Personal account / Business account without API
Integration type
WhatsApp Business API + Twilio subscription	WhatsApp Business API + Twilio subscription + Ada account	WhatsApp Business API + Twilio subscription or other business providers of WhatsApp on demand	Google chrome extension
Access to chats from desktop
Communication panel	Communication panel	Custom section for Beesender	−
Access to chats from mobile devices
−	−	−	WhatsApp app
Most used for
Service, Sales	Service, Sales	Service, Sales, HR, Marketing (survey)	Sales, Service
Supported interaction type
Multiple-to-one messaging	Multiple-to-one messaging	Multiple-to-one messaging	One-on-one messaging
Voice or video calls
−	−	−	+
Groups
−	−	−	+
Respond to incoming chat
+	+	+	+
Initiate a chat conversation
Classic UI only	−	+	+
Customer identification by WhatsApp number
+	+	+	+
Transfer the chat to another agent or queue
+	+	+	−
Data synchronization
Real-time	Real-time	Real-time	From Chrome extension (every 5 – 7 minutes)
Contact synchronization
Inside Creatio. Only data from incoming dialogs that are initiated after the integration is configured and synchronized.			WhatsApp web app
Images and files synchronization
Incoming only	+	+	+
Auto responses
− Message templates could be added in Twilio account and sent via business processes.	+	+	+
HSM Message templates
−	−	+	−
Chatbots
−	+	+	−
Chat history in Creatio
Chats section Timelines of related objects	Chats section Timeline of related objects	Beesender chat section Timeline of related objects	WhatsApp's Chats section
Channel setup features
Twilio account is necessary Installed out-of-the-box	Ada account is necessary Installed from Marketplace	Twilio account is necessary Installed from Marketplace All business providers of WhatsApp (on demand)	Cooby account is necessary Installed from Marketplace

See also​

See also