Creatio.ai FAQ
How does Creatio no-code platform integrate with Creatio.ai capabilities?
Creatio no-code platform lets you embed AI-driven capabilities directly into workflows and applications. You can create intelligent processes without writing code. Learn more: Develop Creatio.ai Skill.
How does the action-based pricing model for Creatio.ai work?
AI Action in Creatio.ai is one completed interaction of an AI Agent with the large language model (LLM), similar to an API call. It includes prompt preparation, LLM call, receiving a response, and returning the result into workflow. For example, actions can be summarizing a record, scoring a lead, or creating a personalized email. If an AI Agent executes multiple LLM calls during a task, for example, retrieve CRM data, summarize, and generate a final response, each LLM call counts as a separate AI Action. Browsing without invoking an LLM does not consume an AI Action.
Each Creatio.ai package has a specific number of AI Actions available yearly. If you run out of actions, you can negotiate moving to a higher package with customer success so you can use AI features without interruptions. Above 1 million actions, you are moved into the Freedom package for custom pricing. Learn more: Creatio composable pricing.
AI capabilities are included in the base license. Each platform license includes a one-time grant of 10 (Growth), 20 (Enterprise), or 30 (Unlimited) AI Actions per user. Creatio.ai has no hidden fees.
How does Creatio ensure the data privacy of customer data to make sure that data is not shared with third-party LLMs?
Creatio.ai architecture ensures that customer data is not stored by the LLM provider or somewhere beyond Creatio. This means that neither the LLM provider nor Creatio uses customer data for training. Furthermore, Creatio employees do not have access to customer data or their dialogues with Creatio.ai, and Creatio.ai assists with compliance regarding user access rights and restrictions.
Can I configure Creatio.ai for access by specific people only?
Yes. To do this, grant permissions to the system operation that controls Creatio.ai access:
- For version 8.2.0 and earlier, use "Can run Copilot" ("CanRunCopilot" code)
- For version 8.2.1 and later, use "Can run Creatio.ai" ("CanRunCreatioAI" code)
Learn more: System operation permissions.
Can I edit or modify AI Skills?
Yes, you can edit and create your own AI Skills without any limitations.
Can I process system level data using Creatio.ai?
Yes. This requires low-code tools. Learn more: Creatio.ai (developer documentation).
What type of system performance can be expected with Creatio.ai usage? Will there be any additional impact on performance once it begins to be utilized widely?
Creatio.ai has no impact on the Creatio platform or its performance.