Customize cases

Level: advanced

Introduction

Creatio enables implementing custom logic of receiving parameters for calculating case deadline. When calculating or recalculating a case deadline, a developer implemented strategy is used instead of one of the base calculation strategies.

You can select a specific calculation rule in the Case deadline calculation rules lookup. Follow these steps to add a new calculation rule:

1. Create an object schema and add columns necessary for storage of response and resolution deadlines, links to the calendar, service agreement and service.

2. Based on the created object schema, add a lookup and populate it with values needed to calculate the deadline parameters.

3. Add the source code schema and declare the class inherited from the BaseTermStrategy abstract class. Implement custom mechanism of receiving response and resolution deadline parameters in the class.

4. Add a new rule.