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8.2
8.1
8.0

Platform basics
CRM tools
Marketing tools
Sales tools
Service tools
More apps
Finance and banking

This is documentation for Creatio 8.0.

For up-to-date documentation, see the latest version (8.2).

Service tools
Service cases
Case processing

Version: 8.0

Case processing

Service agreement selection

Search for similar cases

Response and resolution time

Predictive routing

Case processing

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