Feature comparison for supported phone systems

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Products
All Creatio products

The telephony features in Creatio vary depending on the connected phone system. By default, Creatio is integrated with Webitel telephone service. If necessary, you can connect a different system.

Below is a feature comparison table for different phone systems:

TAPI
Cisco Finesse
Avaya
Webitel
Infinity
Asterisk
CallWay
“Search by caller ID” phone system functionality
Note 1
+
+
+
+
+
+
“Make outgoing calls” phone system functionality
+
+
+
+
+
Note 2
Note 3
“Receive incoming calls” phone system functionality
+
+
+
+
+
-
Note 4
“Place calls on hold, unhold calls” phone system functionality
+
+
+
+
+
+
+
“End calls” phone system functionality
+
+
+
+
+
+
+
“Manage agent status” phone system functionality
Note 5
+
+
+
+
-
+
“Transfer calls” phone system functionality
+
+
+
+
+
+
+
“Save the information to Calls section” phone system functionality
+
+
+
+
+
+
+
“Call from browser” phone system functionality
-
-
-
+
-
-
-
“Replay calls” phone system functionality
-
-
-
+
-
-
-
Telephone system versions
All phone systems that use TAPI 2.X
Cisco Finesse 11.5+
 
AES v5.2-10.1
 
X
13, 16, 18
 

Notes 

1 

Due to TAPI limitations, caller identification is unavailable for calls routed through UCCX while using CUCM.

2 

The user might have to respond to an incoming system call to initiate an outgoing call from Creatio. The call flow depends on the software/hardware phone version/model.

3 

CallWay software phones are fully supported. If the agent uses a different IP or software phone, they have to respond to an incoming “system” call to initiate an outgoing call from Creatio.

4 

Only CallWay software phones are fully supported.

5 

The following 2 statuses are available: “Ready” and “Do not disturb” (DND). Cisco is currently not supported.