We recommend that you set up monitoring of your email status by the support service before you start working with emails. If you do this, Creatio support will be able to resolve any potential bulk email issues faster. Support service employees will have access to aggregated bulk email metrics that do not contain personalized email message texts, email templates, etc.
The procedure is different for cloud and on-site applications.
Instructions for on-site applications are available in the Set up marketing emails.
Instructions for cloud applications are as follows:
Open the system designer by clicking the button.
Click “System settings” in the “System setup” block.
Open the “Enable monitoring of the email troubleshooting indicators” (EnableEmailIndicatorMonitoring) system setting and select the Default value checkbox.
As a result, the support service employees will be able to identify and eliminate potential email issues and restore email sending.