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Version: 8.2

Call Creatio.ai process element

Level: beginner

Use the Call Creatio.ai business process element to integrate Creatio AI Skills into any business process. Before you configure this element, make sure you have a corresponding AI Skill set up. Learn more: Develop Creatio AI Skill.

The exact functionality of the Call Creatio.ai element depends on the chosen skill. For example, you can use the element to rephrase a text creatively by calling a dedicated skill that returns rephrased text in its response.

When the business process activates the Call Creatio.ai element, the element executes the following actions:

  1. Call and execute the requested skill. The call might include specific request input and output parameters that are required for the skill to work properly.
  2. Receive response from Creatio AI. This might take some time.
  3. Pass the provided output parameters in the subsequent flow.

Set up the Call Creatio AI element​

To integrate a Creatio AI skill into the business process:

Fig. 1 Setup area of the Call Creatio.ai element
Fig. 1 Setup area of the Call Creatio.ai element
  1. Select a skill to call in the element setup area. The element supports skills that have “API” usage mode and “Active” status.
  2. Specify the parameter values inside the element setup area if needed (Fig. 1). The element displays connected input parameters instantly once you select a skill. Output parameters only appear when you are mapping them to process parameters or other elements.

Work with skill response​

Call Creatio.ai element provides the following responses you can use inside the business process:

  • Status. Primary means of understanding why the skill was executed. You can use it to define conditional flows for the business process element.

    Available statuses

    ExecutedSuccessfully

    The skill was executed successfully.

    FailedToExecute

    The skill failed to execute.

    InsufficientPermissions

    The user lacks permissions to call the requested skill.

    IntentNotFound

    The skill was not found. For example, it was deleted.

    InactiveIntent

    The skill status is not “Active.” For example, it was deactivated or put in development status.

    WrongIntentMode

    The skill is not in an “API” usage mode.

    ResponseParsingFailed

    The output parameters of the response from the skill call could not be parsed.

    CantGenerateGoodResponse

    The skill call was unable to generate a good response based on Creatio AI estimation.

  • Warning message. Warning message about skill execution. The message appears independently from status.

  • Error message. Error message about skill execution.

  • Response text. Default text response from the Creatio AI Skill to be used in the Process Designer. Legacy feature. We recommend using output parameters over response text in Creatio version 8.2.1 and later.

  • Output Parameters. Output parameters defined within the skill. Creatio AI populates them upon skill execution.

note

While Creatio takes effort to maintain consistency, the large language model might encounter parsing issues with output parameters upon skill execution. As such, we recommend checking response status and parameters when you design a business process.

See also​

Develop Creatio AI Skill

Work with data in a business process